Reviews

"Hello everyone, I just wanted to get on and I say it was truly a pleasure to work Madaline. She was helpful and diligent in helping me find the best policy and just reaching out to check in to see, if I wanted to go forward which policy. She was very patient with me and very understanding. Also very warm and welcoming!
She is truly a light, and whoever works with her will truly be blessed!
P.S. Thank you so much, Madaline!"

"Fast communication, expert knowledge of product. Kind and professional."

"Bethany. In Victoria's office, was so helpful setting the perfect insurance coverage for my home, car, and personal property! Give her a call and know you that she will find the best coverage to meet your needs!"

"Mason was amazing!!! He was extremely attentive, kind, and genuinely caring throughout the entire process. He took the time to understand my needs and concerns about getting new auto insurance and patiently answered all the questions I had. His kindness and willingness to help made me feel comfortable and confident in my decision, and I ended up signing with State Farm that very same day!!

It’s very rare to come across someone who truly cares about their customers and takes pride in what they do. Mason made the whole experience feel easy and I’m so glad I chose this Franklin location. Thank you Mason for making such a great first impression and providing such excellent service! I am blown away by this amazing customer service."

"Thank you Madeline!!!"

"I had an amazing experience with Bethany that’s with Victoria Hood's State Farm office. She was amazing. She was able to explain the policy very well. I am very grateful to get to have insurance through State Farm due to Bethany! Thank you for such great service."

"Madeline was amazing, sweet, understood what I was going though and helped me out."

"Madeline was so helpful and attentive. Great service which is so hard to come across now days. Thank you for everything Mads!"

"Madeline was so helpful and kind and answered all my questions! So grateful for a real person to make the whole transition so easy from my previous insurance and made sure everything got swapped smoothly. A.I. could never."

"Always a great experience! Madeline is awesome shes super friendly, helpful, and always willing to go the extra mile. She makes the whole experience easy and enjoyable. Highly recommend!"

"What amazing personal service! Victoria and her team are friendly, prompt, and professional. And State Farm? I’ve been with them 3 decades now, ever since I was first insured. And I can’t tell you the number of times they’ve come through for me. Highly recommend!"

"Wonderful staff and owner! I switched to Victoria a couple years ago and have had nothing but a positive experience. I love being able to call and talk to a real person when I need help, not waiting on hold forever or talking to a computer. Highly recommend!"

"Mason was an absolute gem to work with! He was very punctual, followed up, communicated everything transparently, and helped me find the best deal. 10/10 would recommend!"

"Mason was great! Very thorough and patient and helped me save a lot of money!"

"Mason and Victoria have been the biggest blessing to me during the insurance buying process. They are very knowledgeable and super kind. They have been easily accessible to answer all of my questions. I would recommend this team over and over again."

"I have been a policyholder with State Farm with Victoria as my agent for the last 20 years. Her office has exceeded expectations on every level. Her staff has consistently been kind and willing to help whenever a need arose. Today, Bethany jumped into action to help me with a matter. She was so sweet and had everything taken care of in a matter of minutes. It is a pleasure doing business with them. I highly recommend Victoria to handle any insurance needs you might have."

"We obtained our homeowners insurance through Victoria Hood Sate Farm. Bethany helped finalize the process for us. She done a great job. Thanks Bethany!"

"Bethany has been supporting me with a few different items on my account. Although I have exchanged many emails with her over the last few weeks, I had the opportunity to speak with her today. I wanted to take a moment and call her out for the level of customer service I've received from her. Her responsiveness and professional demeanor has really been a differentiator! Thank you Bethany!"

"I wanted to take a moment to thank Dave Smith for his fantastic support during my recent claims process. Handling a claim can be quite stressful, but Dave was always there, consistently checking in and genuinely trying to help whenever he could.

What I really valued was that Dave didn’t just tell me to reach out to the claims department and then forget about it. Instead, he would connect with people within the company on my behalf, keep an eye on any issues that were still open, and give me updates as soon as he had them. Even when something wasn’t directly under his control, I always felt like he was willing to do his best to find answers for me.

Dave is a fantastic representative of State Farm and an outstanding employee. His quick responses, professionalism, and willingness to go the extra mile made a tough claims process much more manageable. I truly appreciated having someone who consistently followed up and made me feel like my concerns were important. Thanks so much, Dave! :-)"

"Bethany B. made switching my insurance to State Farm so easy. She was so helpful and patient."

"Extremely disappointed with the lack of service and advocacy from this agent’s office. When corporate claims gets bogged down in administrative runarounds, you expect your local agent to step in and help.
​Instead, their communication was entirely reactive—going days between responses and constantly coming to me asking for updates on things they should have been tracking themselves. I was left completely on my own to spend dozens of hours on hold, manage broken claim routing, and do the heavy lifting for over two months.
​Going on three months now without my car, and there has been zero proactive ownership or follow-through from this office to help resolve the nightmare. An agent shouldn't just be there to write policies—they are supposed to assist when things go wrong. If you want an agent who actually advocates for you when you need them, look elsewhere."

"Bethany was very helpful with finding me a cheaper rate and was very kind and answered all my questions and helped me out with everything I needed! I had no trouble with anything she was quick about everything. I definitely am happy with the route I went with going through them!"

"I didn't get a chance to speak with Victoria because she wasn't available but the team at her location was really kind and helpful. Bethany was very knowledgeable and made everything so easy for me. Thank you all!❤️"

"Madeline was amazing to work with! Very funny and friendly personality! I am so happy she helped me! Thank you Madeline."

"Madeline was great and got me all setup quickly and easily!"